What is 'All Data'?

We have created this article to help you understand what 'All Data' means, in short which data can quintly receive. Below you can find the detailed information on historic and missing data and how you can detect why the data could be missing. 

In this article:

  • Missing Historical Data
  • Missing Facebook Data
  • Missing Twitter Data

Missing Historical Data

quintly trial period

During the trial period there is limited access to historical data. Data is available for the last two months in order to avoid mass data downloading. Due to prior experiences this protection had to be integrated. However once signed up for a paid version, all possible historic data can be accessed.

No historical data for my profiles

With our "historical importer" you can automatically collect data from all Facebook profiles since the time they were created. This is possible by adding the new profile into your quintly account and waiting a few hours.

For the other networks, we can only start tracking a profile once we initiate contact with it. This is because these networks don't give out historic data through their APIs, which we use for importing. We already have a lot of different profiles in our database with lots of historic data, but of course this does not cover every single social media profile out there. In case we don't have the profile in our database, we will add it and start tracking it from that point onwards. 

To check how much data we have for your specific case, you can add the profile to your account and check the date on each of the profile cards under the "Manage Profiles" section.

Missing Facebook Data

Targeted posts - Country/Age specific targeting

If you analyze the content of pages which contains post targeted content, quintly will not be able to import and show these posts by default. In this case Facebook will remove the data about these pages or these posts from public APIs, which we use for importing. This is a technical limitation but we can work around it in most of the cases. 

If the page has Country/Post targeting you need to complete the below steps:

1. Log in to Facebook

2. Log in to quintly

3. Click the following URL: https://app.quintly.com/client-index/fb-token Make sure a message pops up on the screen confirming 'user token saved'.

Once these steps are completed please get in touch with support@quintly.com with your Facebook user login and location. 

When a page has Age restrictions, the page data will not be public anymore. Therefore by default we are not able to pull any data for such a page. While in most cases an age restriction is indispensable, like alcohol and adult related brands, sometimes age restrictions are added accidentally. You can easily check if your page data is public or not. Please get in touch with us at support@quintly.com to discuss your specific case.

Learn more about age restrictions and how to remove them if the settings are wrong:  https://www.facebook.com/help/376841469095893


Comments and wall posts flagged by Facebook as spam are out of our control. Spammers who have disabled API access and who manage to get past the Facebook spam filter will not be imported to quintly. A way to defeat these spammers if it's a big problem is to not allow people the ability to post on your wall, but still allow them to comment. Most spambots are configured to post directly on pages, and very rarely do they get into comments. This of course means people can't post any new posts on your wall.

Deleted posts

When a user deletes a comment or wall post before the data was pulled into quintly, we will no longer able to track this post anymore.

Hidden posts

When a page or a user hides a post or a comment, we can no longer track the activity it generates. This means we will no longer process any likes or comments on the post.

Global page transition

Since some time bigger brands with a lot of specific and independent Facebook pages are able to create a so-called Global Page. If a brand decides to use the feature 'all existing country/language', specific pages are being put under one umbrella with one global like count. We have an automated detection for this scenario and will adjust our measurement methods automatically so that you can still see 'local like counts' and also analyze the 'local interaction metrics'. Learn more about  Global Pages.

Missing Twitter Data

Deleted Tweets

If someone deletes their tweets before they land in our tool, we will no longer be able to retrieve those tweets. 

Private Twitter account

quintly can only track the data that is public to everyone. This means that if someone puts their Twitter profile as Protected, we will not be able to pull in the content.

Differing Counts

Sometimes numbers imported through the official Twitter API are differing from the counts you can see or manually count on a certain Twitter profile. The official answer by Twitter: "@episod Taylor Singletary

Mostly everything on Twitter is "eventually consistent" - There is really no telling when things like counts will reach the ultimate "correct" value - beyond just .... eventually. (Source: https://dev.twitter.com/discussions/17749)

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